System Support

Soma Cyber Solution & Technologies provides support services for regular maintenance, proactive monitoring and responsive support. Support Agreements are tailored to the unique requirements and environment of each client, and can include any or all of the following:
• Committed response times .
• Dedicated service desk with after-hours service available .
• 24×7 service monitoring and alerts .
• Proactive service management and optimization, including servers, backup systems, communications, and infrastructure .
• Technical support and implementation services .
• Software development, support and implementation services .
• SQL Database management, support, maintenance, optimization and disaster recovery .
• Source code management services .
• Client environment simulation.
Soma Cyber Solution & Technologieshas the ability to monitor most vital statistics such as disk usage, RAM and CPU utilisation, service start and stop, connectivity and latency and many others. A separate system to the 24×7 monitoring systems gathers vital statistics regarding the infrastructure’s health.